Somehow, in some way, every person’s life has changed due the coronavirus. For most, the change is of scenery, to the same walls they wake up and fall asleep in. It’s here that those individuals now set up their workspace and communicate with vendors, clients, and coworkers.
Do they still need IT? Absolutely.
We’re all familiar with how IT normally works. There’s an issue with your computer, you call your provider’s help desk searching for answers (that you need ASAP – you’re on a deadline), an engineer will remote into your computer and advise on steps to take and solve the dilemma. Sometimes a friendly face will appear at your desk if additional help is needed or hardware is to be installed.
In a large-scale business operation, there can be around “50-100 people dedicated to supporting a couple thousand workers, each of whom could have a friendly face at their desk in moments.”
Although some companies still call for a large crew to be on-site for daily operations, even before COVID-19 things have been simplified from 50-100 personnel, to an IT staff overseas and maybe a dedicated on-site engineer (specifically for the larger offices).
This is a shift to self-support, which has been massively accelerated by the need for businesses world-wide to employ their staff from home offices and remote locations.
What does this mean for the IT Industry?
The drawback is that employees do not have the physical interaction with their provider’s engineer, and vice versa. For those who benefit most from hands-on expertise, this will be a difficult adjustment. However, there are also bright sides to self-support.
Some home networks are significantly faster and more reliable than workplace networks. Faster connections? Yes please! That’s just faster help and a quicker solution if you’re having an issue.
There is also an upside to ordering equipment you enjoy using most, ditching the standard keyboard for something with a little flare, and using Amazon for faster delivery (if of course, your company allows this).
Your office may have been stuck in old applications, using only SharePoint and email to collaborate, and are now utilizing Ring Central, or Microsoft Teams for virtual meetings. Low cost tools allowing businesses to stay connected and productive can revitalize any office, even remote.
This is our new normal. Taking advantage of collaborative applications, increasing productivity, and integrating the best cloud tools into IT environments. We now have weeks of evidence that prove these things are possible.
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